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CompliCore Terms of Service

Effective Date: [EFFECTIVE DATE] Last Updated: [EFFECTIVE DATE]

These Terms of Service (the "Terms") are a binding agreement between [COMPLICORE LEGAL ENTITY NAME, e.g. CompliCore LLC] ("CompliCore," "we," "us") and the business or individual accessing our Service ("Customer," "you"). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.

PLEASE READ CAREFULLY. THESE TERMS INCLUDE: (a) A DISCLAIMER THAT COMPLICORE DOES NOT GUARANTEE COMPLIANCE OUTCOMES (SECTION 6); (b) LIMITATIONS OF LIABILITY (SECTION 15); AND (c) A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER WITH A RIGHT TO OPT OUT (SECTION 17).

1. The Service

CompliCore is a software platform that helps building owners and property managers track safety-compliance obligations for building equipment (such as elevators, boilers, fire-protection systems, backflow preventers, and energy-benchmarking requirements) in the District of Columbia, Maryland, and Virginia. The Service includes, depending on your plan:

  • A compliance calendar and dashboard tracking inspection, certification, and permit deadlines;
  • Automated reminders and alerts by email, SMS, and push notification;
  • Synchronization with public government registries and datasets;
  • Tools to identify local contractors and inspectors ("Vendors") and to draft and send service-request communications to Vendors you select;
  • Document storage for certificates, invoices, and inspection records;
  • AI-assisted features, including drafting outreach emails, extracting data from uploaded documents, and generating equipment health profiles;
  • Capital-expenditure planning tools and team collaboration features;
  • Customer support channels, including email and live chat (provided through a third-party chat provider).

CompliCore is a coordination and information tool. We are not an inspection company, contractor, engineering firm, insurance provider, or law firm, and we do not perform, supervise, or certify any inspection, repair, or other work.

2. Eligibility and Accounts

2.1 Business use; age. The Service is intended solely for business use. You must be at least 18 years old and have authority to bind the business on whose behalf you use the Service.

2.2 Account information. You must provide accurate, current, and complete registration information, including a valid email address and U.S. mobile phone number, and keep it updated.

2.3 Credentials. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at [SUPPORT EMAIL] of any unauthorized use.

2.4 Teams and roles. The first user of a portfolio is its Owner. Owners and Admins may invite team members and assign roles (Owner, Admin, Manager, Viewer) with differing permissions. The Customer is responsible for the acts and omissions of all users on its portfolio, for assigning appropriate roles, and for removing users who should no longer have access. Billing actions are reserved to the Owner.

2.5 Invitations. Invitation links are personal, expire after a limited period (currently 7 days), and may not be forwarded to anyone other than the intended recipient.

3. Subscriptions, Trials, and Billing

3.1 Plans and pricing. The Service is offered on a per-building subscription basis: Core at $50 per building per month and Pro at $150 per building per month, or as otherwise displayed at checkout. Your subscription quantity equals the number of active buildings in your portfolio and adjusts automatically as you add or remove buildings; charges are prorated or adjusted by our payment processor accordingly.

3.2 Free trial. New accounts receive a 14-day free trial with Core-level access. No payment method is required to start a trial. When the trial ends, access to gated features is suspended until you subscribe; your data is retained per Section 12.

3.3 AUTOMATIC RENEWAL. Paid subscriptions renew automatically each month and your payment method on file is charged at the then-current rate for your plan and building count, until you cancel. You may cancel at any time through Settings → Billing (which opens the self-service billing portal) or by contacting [SUPPORT EMAIL]; cancellation takes effect at the end of the current billing period. This disclosure and cancellation mechanism are provided in accordance with the automatic-renewal laws of the District of Columbia (D.C. Law 22-235), Maryland, and Virginia (Va. Code § 59.1-207.45 et seq.).

3.4 Payment processing. Payments are processed by Stripe. You authorize us and Stripe to charge your payment method for all fees due. Card details are provided directly to Stripe and are subject to Stripe's terms.

3.5 Failed payments; suspension. If a payment fails, we may retry it and notify you. Continued non-payment may result in downgrade or suspension of the Service until the balance is paid.

3.6 Price changes. We may change prices with at least 30 days' notice by email or in-app notice; changes apply at your next renewal after the notice period. If you do not agree, cancel before the change takes effect.

3.7 Taxes. Fees exclude taxes. You are responsible for applicable sales, use, and similar taxes, excluding taxes on our income.

3.8 Refunds. Except where required by law, fees are non-refundable, including for partial months or unused buildings.

4. Customer Data

4.1 Ownership. As between the parties, you own all data, documents, and content you or your users submit to the Service ("Customer Data").

4.2 License to us. You grant CompliCore a non-exclusive, worldwide license to host, copy, process, transmit, and display Customer Data solely to (a) provide and support the Service, (b) send communications you initiate (e.g., Vendor outreach), (c) comply with law, and (d) create aggregated or de-identified data that does not identify you, any user, or any building, which we may use to improve and market the Service.

4.3 Responsibility for Customer Data. You represent that you have the rights and consents necessary to submit Customer Data (including any personal information about your personnel or Vendors) and that its use as contemplated by these Terms will not violate any law or third-party right.

4.4 Accuracy is yours to verify. The Service's outputs depend on the accuracy and completeness of the data you enter and of third-party records. You are responsible for reviewing and verifying all deadlines, statuses, and records.

4.5 Data processing (processor terms). Customer Data may include personal data about identifiable individuals — such as your personnel and the contractors or inspectors you enter or contact. To the extent applicable law (including the Maryland Online Data Privacy Act and the Virginia Consumer Data Protection Act) treats you as the "controller" and CompliCore as a "processor" of that personal data, the following terms apply and control over any conflicting term. Together with the Privacy Policy, this Section 4.5 is the parties' data-processing agreement and is intended to satisfy the processor-contract requirements of applicable state privacy law.

  • (a) Scope and instructions. We will process such personal data only to provide and support the Service as described in these Terms and the Privacy Policy, and in accordance with your documented instructions (which include your configuration and use of the Service). We will not process it for our own unrelated purposes, sell it, or use it for targeted advertising.
  • (b) Confidentiality. We will ensure that personnel authorized to process the personal data are bound by appropriate confidentiality obligations.
  • (c) Security. We will maintain reasonable technical and organizational measures designed to protect the personal data, as further described in the Privacy Policy.
  • (d) Subprocessors. You authorize CompliCore to engage the service providers ("subprocessors") identified in the Privacy Policy. We will impose data-protection obligations on each subprocessor substantially similar to those in this Section, remain responsible for their performance, and give notice (by updating the list in the Privacy Policy or by other reasonable means) before adding or replacing a subprocessor.
  • (e) Assistance and demonstration of compliance. Taking into account the nature of the processing, we will provide reasonable assistance to help you respond to individuals' rights requests and to meet your own security, breach-notification, and data-protection-assessment obligations, and, where required, will make available information reasonably necessary to demonstrate our compliance and to allow for reasonable assessments.
  • (f) Individual requests. If we receive a request from an individual to exercise rights as to personal data we process on your behalf, we will, where lawful, direct the individual to you or promptly notify you so you can respond.
  • (g) Return or deletion. On termination or expiration of the Service, we will delete or, at your request, return the personal data we process on your behalf, except where retention is required by law, as further described in the Privacy Policy (Section 9).
  • (h) Separate addendum. If you require a separate signed data-processing addendum, contact [LEGAL CONTACT EMAIL].

5. Government Data and Third-Party Services

5.1 Public registries. The Service ingests data from public government sources (e.g., the Maryland elevator registry, D.C. datasets, BEPS benchmarking data). These sources are maintained by government agencies that may update on a delay, contain errors, or disclaim accuracy. CompliCore does not warrant the accuracy, completeness, or timeliness of government data, and a status displayed in the Service (including "compliant") may not reflect a building's actual legal status at any moment.

5.2 Third-party services. The Service interoperates with third-party services (including Firebase/Google Cloud, Stripe, SendGrid, Twilio, Google Gemini, Google Places, and tawk.to, which powers our live-chat support). We are not responsible for third-party services, their availability, or their acts or omissions. Your use of Google Maps/Places features is also subject to Google's applicable terms of service, and information you submit through live chat is processed by tawk.to as described in our Privacy Policy.

6. NO GUARANTEE OF COMPLIANCE; NOT PROFESSIONAL ADVICE

READ THIS SECTION CAREFULLY.

6.1 No compliance outcome guaranteed. CompliCore provides scheduling, tracking, informational, and coordination tools only. CompliCore does not guarantee that any building, equipment, or asset will be, become, or remain compliant with any law, code, regulation, permit, or standard. You — not CompliCore — remain solely responsible for your buildings' legal compliance, for meeting every deadline, and for any fines, penalties, orders, shutdowns, liability, or losses arising from non-compliance, missed inspections, or lapsed certifications, regardless of whether the Service displayed, calculated, or failed to display any deadline, status, or alert.

6.2 Not legal or professional advice. Nothing in the Service — including deadlines, statuses, fine estimates, penalty-exposure figures, BEPS evaluations, health profiles, or AI-generated content — is legal, engineering, financial, or other professional advice. Fine and liability-exposure figures are estimates for planning purposes only. Consult qualified professionals for advice about your obligations.

6.3 Alerts are best-effort. Alert delivery depends on third-party networks (email providers, SMS carriers, push services) and on your accurate contact information and notification settings. Alerts may be delayed, filtered, or undelivered. Do not rely on the Service as your sole means of tracking legal deadlines.

6.4 AI outputs. AI-assisted features may produce inaccurate, incomplete, or inappropriate output. You must review AI-generated content (including extracted invoice data and drafted emails) before relying on it or sending it.

7. Vendors and Dispatch

7.1 Vendors are independent. Vendors identified, suggested, or contacted through the Service are independent businesses, not employees, agents, subcontractors, or partners of CompliCore. Vendor suggestions are drawn from public business directories and ranked algorithmically; a suggestion is not an endorsement, recommendation, or verification of quality.

7.2 Your contract, not ours. Any engagement, scheduling, pricing, or contract for inspection, testing, repair, or other work is solely between you and the Vendor. CompliCore is not a party to it, does not set or collect Vendor pricing, and does not perform, supervise, warrant, or accept liability for any Vendor's work, licensure, insurance, conduct, delays, or omissions.

7.3 Verify credentials. While CompliCore may take steps to surface or check Vendor licensing information, you are responsible for verifying that any Vendor you engage holds the licenses, certifications, and insurance required for the work in the applicable jurisdiction before work begins.

7.4 Outreach on your behalf. When you approve and send Vendor outreach through the Service, you authorize CompliCore to transmit that communication (including building address, equipment details, and inspection history) to the recipients you selected, as a message sent on your behalf. These messages are sent from a CompliCore email address, with your account email set as the reply-to and a footer identifying CompliCore as the sender, disclosing that the message was sent on your behalf, and (where applicable) disclosing AI assistance in drafting. You authorize this method of sending. You are responsible for the content of communications you approve, and you will not use the outreach feature to send unsolicited bulk, promotional, or advertising messages; the feature is for bona fide, individual compliance service requests only.

8. Acceptable Use

You will not, and will not permit any user to:

  • Use the Service to violate any law or third-party right;
  • Send spam, unsolicited bulk communications, or messages to recipients who have not consented where consent is required; use the dispatch or notification features for any purpose other than bona fide compliance-service outreach and account alerts;
  • Upload malicious code or content that is unlawful, infringing, or deceptive;
  • Attempt to access another customer's portfolio or data, or circumvent authentication, security rules, rate limits, or plan/tier restrictions;
  • Reverse engineer, scrape, or copy the Service or its non-public data, or use the Service to build a competing product;
  • Resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement;
  • Misrepresent your identity or authority, or impersonate any person or entity.

We may investigate violations and may suspend or terminate accounts engaged in prohibited conduct.

9. Communications Consent

By registering, you consent to receive transactional and account communications from us by email, and — if you provide a mobile number and enable SMS — by text message, and — if you opt in — by push notification. SMS terms (frequency, rates, STOP/HELP) are described in the Privacy Policy. Compliance alerts are a core function of the Service; if you disable all notification channels, you accept the risk of missing time-sensitive information.

10. Intellectual Property

10.1 Our IP. CompliCore and its licensors own the Service, including all software, designs, interfaces, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription term for your internal business purposes, subject to these Terms. All rights not expressly granted are reserved.

10.2 Feedback. If you provide suggestions or feedback, we may use them without restriction or obligation to you.

10.3 Marks. Neither party may use the other's name, logo, or trademarks without prior written consent, except that we may identify you as a customer unless you opt out in writing.

11. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service with at least reasonable care and use it only to perform under these Terms. This obligation does not apply to information that is public through no fault of the recipient, independently developed, or lawfully received from a third party, and disclosure is permitted where required by law with reasonable notice where lawful.

12. Term, Suspension, and Termination

12.1 Term. These Terms apply from your first use of the Service and continue until your account is terminated.

12.2 Termination by you. You may cancel your subscription at any time (Section 3.3) and may request account deletion at [SUPPORT EMAIL].

12.3 Suspension/termination by us. We may suspend or terminate the Service or your account: (a) for material breach of these Terms that is not cured within 10 days of notice (or immediately for Acceptable Use violations or security risk); (b) for non-payment; or (c) if required by law. We may also discontinue the Service with at least 60 days' notice, in which case we will refund any prepaid fees for the discontinued period.

12.4 Effect of termination. Upon termination, your license ends and outstanding fees become due. For 30 days after termination we will make your Customer Data available for export upon request; thereafter we may delete it in the ordinary course, per the Privacy Policy. Sections 4.2(d), 4.5(g), 6, 7, 10, 11, 13–18 survive termination.

13. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPLICORE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, COMPLICORE MAKES NO WARRANTY REGARDING: (a) THE ACCURACY OR TIMELINESS OF GOVERNMENT DATA OR COMPLIANCE STATUSES; (b) DELIVERY OF ANY ALERT; (c) AI-GENERATED OUTPUT; OR (d) ANY VENDOR OR VENDOR WORK. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU.

14. Indemnification

You will defend, indemnify, and hold harmless CompliCore and its officers, members, employees, and agents from and against any third-party claim, and resulting damages, penalties, costs, and reasonable attorneys' fees, arising out of: (a) Customer Data; (b) your buildings, equipment, or compliance or non-compliance with any law; (c) your engagement of or dealings with any Vendor; (d) communications you approve or send through the Service; or (e) your breach of these Terms — except to the extent caused by CompliCore's own gross negligence or willful misconduct. We will promptly notify you of any such claim and reasonably cooperate at your expense; you may not settle a claim imposing obligations on us without our consent.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

15.1 No indirect damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

15.2 Specific exclusions. COMPLICORE WILL NOT BE LIABLE FOR: (a) FINES, PENALTIES, VIOLATIONS, ORDERS, OR SHUTDOWNS ISSUED BY ANY GOVERNMENT AUTHORITY WITH RESPECT TO YOUR BUILDINGS OR EQUIPMENT; (b) ANY ACT, OMISSION, OR WORK OF ANY VENDOR; (c) MISSED, DELAYED, OR UNDELIVERED ALERTS; (d) INACCURACIES IN GOVERNMENT OR THIRD-PARTY DATA; OR (e) PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM THE CONDITION, OPERATION, OR MAINTENANCE OF YOUR BUILDINGS OR EQUIPMENT.

15.3 Cap. COMPLICORE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO COMPLICORE FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY (OR $100 IF YOU HAVE PAID NOTHING).

15.4 Basis of the bargain. These limitations are an essential basis of the bargain and apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so portions may not apply to you; in that case liability is limited to the greatest extent permitted.

16. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-laws rules. Subject to Section 17, the state and federal courts located in Maryland will have exclusive jurisdiction, and each party consents to venue there. Nothing in this Section deprives a consumer of protections afforded by the mandatory laws of the District of Columbia, Maryland, or Virginia, where applicable.

17. Dispute Resolution; Arbitration; Class Waiver

PLEASE READ — THIS AFFECTS YOUR LEGAL RIGHTS. [CONFIRM WITH COUNSEL WHETHER TO KEEP ARBITRATION — see note at top of file.]

17.1 Informal resolution first. Before filing a claim, each party agrees to give the other written notice of the dispute and 30 days to resolve it informally. Send notices to [LEGAL CONTACT EMAIL].

17.2 Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Baltimore, Maryland, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this Section.

17.3 Exceptions. Either party may (a) bring an individual claim in small-claims court, or (b) seek injunctive or equitable relief in court for infringement or misuse of intellectual property or for unauthorized access to the Service.

17.4 CLASS ACTION WAIVER. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.

17.5 Opt-out. You may opt out of Sections 17.2 and 17.4 by emailing [LEGAL CONTACT EMAIL] within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out of arbitration. Opting out does not affect any other provision.

18. General

18.1 Changes to these Terms. We may update these Terms. For material changes we will give at least 30 days' notice by email or in-app notice; changes apply on the stated effective date, and continued use constitutes acceptance. If you do not agree, cancel before the effective date.

18.2 Assignment. You may not assign these Terms without our written consent, except to a successor of substantially all your assets with notice. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (including outages of third-party services, carriers, or government data sources).

18.4 Notices. We may provide notices by email to your account address or in-app. Legal notices to CompliCore must be sent to [LEGAL CONTACT EMAIL] and [MAILING ADDRESS].

18.5 Entire agreement; severability; waiver. These Terms and the Privacy Policy are the entire agreement regarding the Service and supersede prior agreements on the subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect. Failure to enforce a provision is not a waiver.

18.6 Independent contractors. The parties are independent contractors; these Terms create no partnership, joint venture, agency, or employment relationship — including with any Vendor.

18.7 Export and government use. You may not use the Service in violation of U.S. export laws. The Service is commercial computer software for purposes of government acquisition regulations.

Questions? Contact us at [SUPPORT EMAIL] · [COMPLICORE LEGAL ENTITY NAME], [MAILING ADDRESS]